Captains Quarters

Lovely decor, everything we needed was provided including beach mats and really close to the beach and to Port Lympne. Would definitely recommend.

Nothing

Lovely property.

Noise from upstairs. Stomping about in the night.

Everything. Had no dislikes. Lovely place.

Very clean and well looked after.

Nothing

N/A

Location is excellent.

We stayed at The Captains Quarters in August 2025. The location is extremely good, but there the positive aspects end. The apartment was not clean, with visible stains on the furniture, scuff marks on walls, and dust on surfaces. There was a smell of damp throughout and there was mould in the bathroom, in the bin lids, and in the powder dispenser drawer of the washing machine. The bathroom bin was filthy and had no liner. The shower had no temperature control and fluctuated from cold to dangerously hot with no warning. There was a filthy, rusty BBQ outside in an area that was overgrown with weeds and had bricks lying around which constituted a tripping hazard. The small path to the front door is all broken and cracked – another tripping hazard. There was no way a gardener had been and I’d be very surprised if a cleaner had either. The outside area where the car was parked was full of tall weeds and broken stonework – another tripping hazard. The state of the accommodation had a very negative impact on our holiday and the whole thing was extremely disappointing. I’ve never complained to Booking.com before about any of the accommodation I’ve booked, so this was very upsetting especially as it was a holiday with my grandson. These do not reflect the photos in the listing which looks clean. The Owner would not enter into any discussions and denied all my claims, however, my photographs back up my comments and Booking.com has now issued me compensation as a result of same.

The apartment's location is a positive point. It's only a 2-minute walk to the beach. The design of the apartment is also very appealing, as is the size of the entire apartment and the individual rooms.

There was a very damp smell in the apartment. Regular airing helped. The kitchen floor hadn't been cleaned upon arrival and was sticky. The kitchen drawers were very unstable. There was no large pot for cooking, and there was no coffee maker, only instant coffee. In the bathroom (located inside), there were traces of mold on one wall and on the ceiling. The garden with its seating area was very neglected.