Gwesty Seren Hotel

Accessibility and inclusion.

Narrow parking spaces.

Everything really.

From my room I felt a strange noticeable booming noise at night at random intervals, which disturbed my sleep. Like a generator switching on and off.

This hotel is in a very scenic part of Wales. We had no trouble parking our car.

We were given a top floor room, which required steep stairs to be negotiated. There was no offer to help with luggage. The room was very cold upon entry, although there were heaters in a cupboard, which did enough to warm the room up. Several items of furniture were in the room, but there was a distinct lack of places to put things - there was no set place to put make-up on, there was no shelf in the bathroom to put toiletries on, there was nowhere to put toiletries in the shower and the mirror over the sink in the shower room was not at a suitable height for a 1.88m male (it was far too low). There was only hand wash gel in the bathroom, there was no shampoo. Sockets were not at a premium either. We chose to have breakfast at the hotel as it wasn't included in the £105/night charge. This cost £10.99 per breakfast, for which we received a cooked breakfast of mediocre size, (which was just hot enough to eat), apple juice, tea and instant coffee. There were no other items offered for the price paid. In summary, we paid close to £127 for one night's stay and breakfast at this hotel, which was well over what it should have been for the quality of the room/facilities/breakfast we received, in comparison to other hotels used on this trip of ours. Unfortunately, our experience at this hotel was not good; as such, we will never return to it again.

I was a nice hotel and the staff were very friendly and the breakfast was excellent value for money.

Unfortunately it is in an isolated area and did not have a restaurant on site. Which meant travelling to one of the nearby pubs that served food (none of which were in walking distance) for lunch and evening meals.