The Manor

Lovely rooms, very cosy. Nicely presented

Not a lot

Nicely appointed room, very quiet (we were in number 10 which was nicely out of the way), good hospitality tray with quality products, good internet and ample free parking. Had nice evening meal and cooked breakfast was good too. Service was very efficient and friendly.

Could have done with some bottled water in the room, we had our own anyway. Cooked breakfast was good but not much else on offer just basic cereal and toast.

Clean and comfortable

This is a classic pub inn with good parking considering location in the center of the village. The second room I was moved to was of a good size but the headboards pvc leather is peeling and needs changing. The pub itself is good and the food was amazing when I went for dinner.

This place was almost perfect but there are a lot of little things that let it down. Before I even arrived I was shocked when I put in the address and the location was st bees and not Whiteheaven. Yes the address says st bees but I don't know the area and just used booking.com map which showed it in whiteheaven. When I first arrived I waited for about 10 mins at the bar because the lady behind the bar was replying to emails on her laptop and could not hear me say exuse me. This continued a trend I found throughout the stay of staff being on the not bothering side and the custmor service could do with improvments. They always helped but felt like they didn't want to. Then it comes to the room itself; my first room was tiny it just fitted the double bed there was no where to put my suitcase and it was directly above the front door and bar and even at 3pm was very loud. Ironically, I was lucky and the toilet was not screwed into the floor and so they moved me. The second room was a good size for a hotel with plenty of space. It was then let down when I went to bed and found a massive blood stain on the duvet. I had to go back down stairs to a busy bar and given the key to my old room to get that duvet to replace mine (although the women was by herself on the bar and to be fair had no time to help with hotel guest). The breakfast was good (although would be better with hashbrowns) the breakfast times are very short and not great if your their on hoilday and want a lie in as you have to go before 9am. I think adding 30/60mins to the breakfast would be a nice thing to do for guest that aren't their for bussiness and want a relaxing morning (even if this is a request you need to make). Lastly, to finsh of what was a frustrating stay when I tired to cheack out their was no one around to give my key to. waited for about 10 mins but gave up and placed the keys on the bar and left. It was also at 10:30 and not 11 as stated on the listing when I booked.