SPERANDIE-inside the historical walls

We had a very disappointing and stressful experience with this property. When we arrived, we discovered the apartment had been broken into before our stay, and the front door would not lock. This made the accommodation feel completely unsafe, especially since we could not leave our belongings secured inside. What was most upsetting is that the property knew about the issue before our arrival, yet they never informed us in advance. Instead of acknowledging the seriousness of the situation, they tried to convince us it was fine and safe to stay, despite the obvious security risk. Because of this, we had no choice but to leave immediately and find alternative accommodation at our own expense. Even though we did not stay at the apartment, the property has kept the tourist tax we paid and refused any reimbursement for the stay. While they said they would refund the tourist tax, they have failed to do so and remain unresponsive. I would strongly caution future guests about the lack of transparency, poor handling of a serious safety issue, and unwillingness to take responsibility. Save yourself the headache, time and money and avoid this property and platform.

La vicinanza al parcheggio appena fuori delle mura . La spaziosita' e i 2 bagni

La pulizia non era perfetta. Abbiamo dovuto togliere un po' di polvere arrivando .

Unterkunft: Lage, Kueche mit Geschirrspuehler, Platzverhaeltnisse, WLAN, Bad mit Waschmaschine

Die Eingangstuere des Apartments laesst sich beim Verlassen nicht abschliessen. Die Eingangstuere zum Gebaude funktioniert jedoch einwandfrei. Unangekuendigte Boilerrevision. Die Duschkoepfe muessten entkalkt werden.

L'appartement est un logement familial, il a du caractère et il est très spacieux. Le séjour y fut apaisant car la rue est tranquille et nous n'avons pas l'impression d'être en ville alors que nous sommes dans le centre historique de Sienne. L'endroit est très silencieux et à proximité des musées, des monuments et des bus pour se rendre à la gare. Il y a plusieurs cafés et restaurants aux alentours. C'est un endroit idéal pour se ressourcer et découvrir le charme de Sienne.

Sempre disponibili, cortesi e puntuali, la casa era tenuta bene, nessun problema

Unico appunto, il coprimaterasso troppo piccolo per il matrimoniale, che era comunque molto spazioso (due materassi alla francese)

Very spacious, 2 bathrooms, quiet location, next to grocery store and near many restaurants, very bright rooms

Told fines would incur if anything broken so told owner immediately about broken / missing items but no response ever. Kitchen items very dirty.

Very noisy the one bedroom from the cars. Sleeping there was a big problem. No soap or shampoo at the bathrooms