Hotel RENO on Deribasovskaya

Perfect located , reno is a small hotel perfect for The weekend only one think went wrong the toilet had a very bad smell of sewage except this everything was good i do recomand it!

The room was lovely but not what we had read on Expedia. Breakfast wasn't included. Everything cost extra. Very peasant staff

very clean hotel, breakfast nice, close to beach and center

Walking to beach is easy although it takes long close to center clean hotel excellent helpfull staff

I like the area of the hotel and the people that run it are very nice. I will definitely stay there on my next visit.

Nice hotel with a good location. Friendly staff, clean well kept rooms.

At the end of my stay, the hotel added a $50 airport taxi transfer charge to the room rate, when $5 is the going rate. My assumption had been the transfer was free, since no one quoted a rate when I ordered it. Nowhere on the hotel's website did it say it charges a transfer fee or the amount, and in fact lists transfer with its free services -- such as free Wi-Fi. The charge was eventually removed, but only after arguing with the desk clerk and extensively with the offsite administrator by phone. They were rude and unapologetic. After paying the bill, the desk manager continued to argue and said I had been placed on a "blacklist" of guests. Unbelievably unprofessional! The "standard" room is smaller than pictured -- room only for a double bed and little else. A person can hear the conversations in neighboring rooms, creating the atmosphere of a cheap hostel. There was supposedly a kitchen, but nobody was interested enough to explain what services were offered there and it wasn't staffed. Nobody had so much as a map of the city to offer. For the price, a tourist can do better. The best selling point is its central location, which may not be enough to keep this hotel in business unless staff improve their attitude to guests.

Big room, great location and helpful staff.