Radisson Blu Anchorage Hotel

Fantastic location. Dutiful and knowledgeable staff. Went out of their way to assist me when I wanted to extend my stay.

Toiletries. Not as top notch as the rest of the hotel. Towels could be cleaner and some may need replacement

Angela was amazing she greeted us promptly and provided the best customer service.

NA

The location.

Our experience with Radisson Blu Anchorage Hotel was extremely disappointing and unprofessional. We booked and paid through Booking.com, but the hotel claimed they could not collect the payment. Instead of resolving the issue professionally, they asked us to make a bank transfer and provided a local bank account that could not even receive USD transfers properly. As a result, our guest was left waiting for hours and was not allowed into the room until late at night. What shocked us most was the complete lack of basic hospitality — throughout the entire day, nobody even offered him a glass of water while he was waiting in the lobby. Eventually, he paid separately for one night just to have a place to stay, yet the hotel still refused to process payment using an international credit card. Even worse, they later blocked his access to the room while all of his personal belongings were still inside. He was forced to spend the entire night in the lobby. This level of treatment toward a guest is unacceptable. Poor communication, no empathy, no professionalism, and absolutely no customer care. We expected much better from a hotel of this level and would not recommend staying here.

It was okay

Everything was okay

The ambiance, the food, the facility and just everything about the facility.

None absolutely.