CAYORETREAT LUXURY BELL TENT

Absolutely loved our stay, amazing welcome, beautiful location. Loved it.

A great experience if you love the out doors. myself and my 2 colleagues had a great time and the glamping pods were brilliant.. best nights sleep I’ve had for years

nothing

Beautiful location and spacious bell tent. John was super welcoming and helpful. While we were out at the local pub (short walk away), John set up kindling and fire lighters, so we could enjoy a camp fire after dinner.

N/A

the location

on Booking.com it very clearly said the ‘luxury’ tent had a fireplace and that one of the facilities was a ‘shared bathroom’. in reality, there was no shared bathroom, just a tap at the end of the field. and the fireplace was OUTSIDE the tent - so offered no warmth. my wife and daughter were freezing all night and got no sleep. I had booked this for them as a treat, but was quite angry when they messaged me to inform me that they were very cold and could not even wash. I had intended to leave them to it, but then for some reason the owner called me (no idea why) and asked if all was OK. I told him things were not OK and explained why. He refused to accept that the Booking.com website listed facilities that didn’t exist and just kept telling me that he was number one listed and I was the very first person who had ever complained. I did get then get angry and ended the call. He then stormed over to my wife and daughter’s tent - at 10.30pm at night and start shouting at them very angrily that he was rated number one and refused to get a bad review on Trip Advisor. Not great for two women in an isolated location in a tent to have an angry man invading their privacy at 10.30pm to shout at them. I see that he has also tried to pre-empt any review I leave by telling Booking.com that I spoke to him in a disgusting manner. I was cross, but I simply pointed out things he didn’t want to hear. Needless to say, I wouldn’t recommend Cayo Retreat and neither would my wife or daughter who were both scared by his angry behaviour.

Beautiful, peaceful location. Extremely well looked after site. Bell tent great, comfy air beds with duvets and a blanket. Everything fresh and clean. Nice fire pit area and bench to one side. The stream with swing a big hit with the kids Parking free despite appearing as an extra on booking.com John very friendly and helpful

John was very helpful with any queries we had and was of great assistance to us. He went above and beyond to help us during our stay. The tent was spotlessly clean and the location was very pretty and quiet.

It was in a really good location and nice area to yourself!

The toilets weren’t clean but the staff helped us out anyways.

The tents are really well presented and the beds are so comfortable! The location is perfect for a relaxing weekend. John is absolutely brilliant, so welcoming and attentive! Thank you John, we will see you again soon!

As it was a warm weekend, it would have been nice to have showers on site, this could also give us the option to extend our stay in the future!