Olive Hotel Airport road - Yelahanka by Embassy Group

Location and ease of access along with parking

Room was small and the shower head was not working. Hot water tool too long - a lot of water has to be wasted.

Location, cleanliness and staff behavior

Booked with Breakfast. Breakfast was provided from a restaurant nearby. Though the quality was good it was not worth the additional cost I paid for the room with breakfast option

The staff

The rooms ( too small ) and Noicy

All facilities

Nothing

The hotel is close to the airport

Owaiz the night staff person (whether he is a security person or receptionist is not clear) was completely unprofessional. He gave us the worst possible check in experience- refused to give us breakfast though it showed in records. He is basically a thug, who intimidates customers. He needs some serious training because he basically cannot understand booking conditions - breakfast included is interpreted as not included. No drinking water was given even upon repeated requests. The guy tests our patience. I am surprised that someone like him is even employed. The previous management was professional. The other staff in the morning (the ones in uniform) were good - professional and courteous and apologetic about the nights experience. Apart from Owaiz other staff are good.

Location

They gave me a day used room. They cleared everything from the room and made up the bed. Housekeeping is very poor. TV was not working

An old building very dangerous room has cockroaches and bed bugs, power fluctuation along with dirty bed sheets. AC was not working bad maintenance This slum area is located away from Kempegowda International Airport and has a dark room with small windows. The food is not good. The price is very high. I am asking for the cash bill until it is sent scam . We will not recommend it to anyone.

Nothing

The staff were unhelpful, and the rooms lacked basic amenities like towels and water bottles. Definitely not worth the price.

Nothing

No service, no intercom, no water heater for coffee / tea. No hot water in shower room