Collection O Thampampoor formerly Teekay Palace

The room was ugly, bad pillows, bad bedsheet felt a horrible stay

Worst Experience

Need to better everything.....its like a hell

Only in prime location

I am writing to formally complain about the unacceptable conditions during our stay at Collection O Thampampoor (formerly Teekay Palace), Chacka, from December 27 to 28, booked through your platform. Key issues: 1. The two Classic Rooms booked did not have the promised three-size beds. 2. Both rooms, including the bathrooms, were unhygienic, with rodent droppings, dust, dirt, damaged wooden structures, hair, and insects throughout. 3. One bathroom had no functional pipe, rendering it unusable. 4. Water supply stopped multiple times, causing severe inconvenience, especially as we had an early departure planned. 5. The reception staff were dismissive, unhelpful, and spoke rudely to my sister. This experience disrupted our plans, caused undue stress, and forced us to compromise basic hygiene and comfort. I request a thorough investigation and immediate action, including compensation for this distressing ordeal.