Birmingham City Centre Green Apartment

DO NOT BOOK THIS APARTMENT! SCAM SCAM SCAM SCAM!

THERE WAS A FAMILY LIVING IN THE APARTMENT!! No access to apartment given! No communication from the landlord! And booking have also been horrendous and totally lost trust in this site!

Clean

Got moved from original property booked. New property wasn’t up to standard. Wasn’t properly taken care of.

Location

Firstly, we didn’t even receive the property we originally booked. Just 30 minutes before we were due to collect the keys, we were informed there was a water issue and that we’d be given a different property instead, without being offered any choice or say in the matter. To make matters worse, when we arrived at the apartment, we were met with a notice on the door stating that the agent is letting the property illegally. At no point were we informed of this, and it raises serious concerns about the legitimacy of the entire booking. We had no choice but to accept the situation and stay in the property, as we had a birthday dinner planned that evening and needed to get ready. There simply wasn’t time to find an alternative. Because we were only notified last-minute, we had no opportunity to request a refund, as the cancellation window had already closed. The fact that they waited until just before key collection to inform us of these issues feels incredibly misleading, bordering on a scam.

Nothing, the host was extremely rude and cancelled the booking when we were due to check in at 3pm. He stated booking.com will be arranging another property that day and never heard anything back from booking.com till 11:30pm that night with an apartment that was out of the city centre was rated 4.2 rating on the website. We had to find alternative accommodation. Please do not book this place

Beds were comfy Clean apartment

The apartment itself was a nightmare to find The owner was unhelpful when we were unable to get into the building due to the key not turning We didn’t even book this apartment and where given a different one with 40minutes notice

Didn’t get this apartment I wanted and paid for and I only got informed an hour to when I was supposed to come in,however they relocated me to somewhere else that wasn’t even worth the price I paid for. The rooms were small,there was no hot water to bath my baby cause the hot water finished in the morning.

NOTHING NOTHING NOTHING

No parking Dirty bed sheets Stained towels