Hotel Akshay Palace Ahmednagar

Copy of LEGAL NOTICE which I sent to Akshay palace Date: 19 June 2026 To, The Manager, Akshay Palace Hotel, Ahmednagar, Maharashtra Subject: Illegal and Arbitrary Cancellation of Confirmed Booking and Demand for Immediate Accommodation and Compensation Sir/Madam, I had made a reservation at your hotel through Booking.com for check-in on 19 June 2026. The booking was duly confirmed, and I received a confirmation from Booking.com, thereby creating a valid and binding contract for accommodation. To my shock and surprise, while I was attending a family function, I received calls from your hotel. Since the number was unknown and I was occupied, I could not answer immediately. Subsequently, I received a message asking me to confirm my booking. A few hours later, I received another message stating that my reservation had been cancelled solely because I had not responded to your calls and messages. I wish to state that a confirmed booking cannot be arbitrarily cancelled merely because a guest does not answer calls from an unknown number, particularly when no such condition was disclosed at the time of booking. Your action is unreasonable, unfair, and amounts to deficiency in service and unfair trade practice. By cancelling my accommodation on the day of check-in, you have placed me in an extremely difficult situation and have exposed me and my family to the risk of travelling during late and odd hours in search of alternative accommodation. This has caused considerable inconvenience, mental distress, anxiety, and financial loss. Therefore, I hereby call upon you to: 1. Immediately honour the confirmed booking and provide accommodation as originally reserved; OR 2. Arrange equivalent or superior accommodation at no additional cost to me; and 3. Compensate me for all additional expenses, inconvenience, mental agony, and losses caused due to your arbitrary cancellation.

Nothing

I had done online booking.i was told day before that the ex suite nt available.i was transfered to V star hotel.that hotel was nt upto the mark.and too costly.i had a uncomfortable stay

Staff was ok.

Cleanliness not enough. Washroom cannot take shower. Water coming out from the tub . No buffet breakfast in the morning.

Toilet , water is not draining out, service is too bad, my expectation before was good now it's not even equivalent to local lodge. Even booked before a day, by giving the arrival time, room was not ready to occupy. Next day my friend came and have to wait for 2 hours. It's so bad.

Very poor BF

There is nothing to like, it was very poor

Again, a very amiable staff at the restaurant. Enjoyed speaking to Amit and Hrishikesh about attentive service at the restaurant. Had veggie drumsticks/ghoda masala for lunch and cashew dish for dinner. They are going all out to attend to the guests. The black tea with lemon and gur( indian molasses) was an excellent drink. Attached photos of both dishes.

Completely screwed up internet service...like Ashoka in Rameswaram. Reception placed the blame on ISP. Internet cnecn in the room deplorable. Was excellent in the restaurant. Restaurant does not open for breakfast till 8 am. I had to leave the hotel before 7 am because of the restaurant/breakfast issue. The receptionist hd a " take it or leave it" attitude when I checked out. He had to be woken up to do my ck out!!! Bhimashankar Temple devotees have time sche to reach the temple early.

Breakfast was below my expectation. No variety. Was not ready on time.

Ac was not cooling. Rooftop restaurant had poor quality food and service.