The Riverside Rooms

The riverside rooms are in a lovely location right in the centre. The rooms over look the canal, the rooms are beautifully decorated and the beds are comfortable. Thoroughly enjoyed our stay and will be back. Thank you ☺️

The room was really clean, well thought out and had all the extra things we needed, even oat milk!

No breakfast. Only 2 tea bags, which weren't replaced. Lovely location.

Awful – from start to finish. I should have realised at the beginning that attention to detail wasn’t a high priority. When I asked about a ground floor room for my original booking, the owner tried to get me to rebook (which failed) and after several messages, the owner admitted she hadn’t checked my booking and thought I had only booked for one night instead of two. And no, nothing available on the ground floor. On arrival, our room was freezing cold (February). We turned on the radiator and waited. And waited. We checked the radiator pipes. Stone cold. We checked the hot taps in the bathroom. Cold water. We tried to contact the owner, who initially answered our phone but we then got cut off. We called again and the phone had “diverted” to her daughter who said she couldn’t help and we should try phoning again. Then a text message from the owner said the heating was on. It wasn’t. And I was then asked if I had turned the thermostat on the radiator to it’s highest point…… Several hours after our arrival, eventually someone turned up to check and discovered that the boiler wasn’t working. They went to get a heater for the room, by which time we had resorted to getting into bed (at 6pm!) to try and warm up as well as use the only 2 tea bags supplied for a hot drink. In the morning, we discovered mould on the shower wall, the toilet flusher wasn’t working and the metal clothes “hanger” was coming away from the wall. And no more teabags for a cup of tea either! The final insult was an employee opening our bedroom door at 0935 without knocking, and walking in whilst I was getting dressed. (Check out is 10 am) I have contacted the owner who offered 25% off a future stay. I said we were unlikely to come back and would appreciate some form of compensation. Despite a further 2 emails and photos of the problems she has chosen not to reply.

this was a DIY property. Didnt see anybody.

The room was absolutely perfect for our wedding day! Close to everything and really good for pics!

No breakfast despite it saying there would be

The room was clean and well equipped. Good size mugs was really pleasing. The towels were really large too which was appreciated! Good location.

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Apart from not being able to access the Wifi due to password I had an amazing stay. So clean and comfortable and having a pub right next door and on site parking was an added bonus.

Nothing