Leela Backwater Inn

Food is bad. No options. Menu is big but if we ask the particular item from menu not there. For lunch in thali daily same vegetables and items

The location was very Nice. The food was excellent and The front desk officer assistans Rathi. S was so helpful

room was spacious. comfortable bed. good Wi-Fi

housekeeping not done. items only replenished if requested and some items unavailable

friendly staff, value for money

Room was not clean enough, TV, Telephone not working

The Property is just next to Backwaters which makes it convenient to take the boat ride if you are keen on it. There is onsite parking which is convenient.

The WORST hotel experience to say the least. Nothing about this property is good. The Rooms are stinky with Dampness, got cockroaches and beetles and mosquitoes everywhere. The bed linen were dirty, soiled, stained and felt like used. They argued about it when we complain to change it. Kept insisting that all linens are fresh whereas we showed them stains, hairs and dirt on it. We travelled with family and it was a nightmare to stay there. no service, whatsoever. They were just interested in selling boating package. The breakfast was minimal to say the least. Nothing was organized, felt like a home run kitchen with dirty utensils, bare minimum food, everything was provided only if you ask 3-4 times even Tea/Coffee. We had to wait for more than 40 minutes just to get toasted bread and Tea. The WiFi was barely working, that too they did not share the Wifi access easily. better to use your Mobile Data. The STAFF was MOST REULCTANT to help. For everything they simply said, it was just changed or we will get it soon or we are short on staff...!!! NO sense of hospitality whatsoever. Bottom LINE... I will not stay there even if I AM PAID by the HOTEL Ever. Forget about paying them for a horrible experience.