Diamond Resort Phuket Official Account

God service og fed app

Nice location-

Shower gel is having a bad smell.

Staff were very friendly, food at the restaurant was decent, shuttle to the beach and boat avenue was reliable and worked well.

Unfortunately this hotel overall was a disappointment. On arrival we discovered that Diamond Resort is semi rented properties so you don't really get a 'resort' feel. We had to walk through a car park to get to our apartment block. In addition to this, the room we were given looked more like an apartment for rent rather than a hotel room. It had an overly large kitchenette which may have provided some minimal benefit, alas no cutlery or crockery whatsoever was provided! The rest of the room was very small and large bits of furniture got in the way. The balcony was also extremely small. Although the food in the restaurant was ok if you wanted room service it took way too long. It felt like there was not enough staff or they were too busy focusing on other things. They have a hotel app which you are encouraged to download when you get there and it works for booking the shuttle service etc. But it is mostly a marketing strategy... I was getting 15 notifications a day where they were trying to up-sell! Perhaps most disappointingly, they were offering 20% off all thai food in the restaurant for the 'stranded' guests due to middle east conflict, and sending a notification for it daily. It's not classy or caring to your guests to use a really stressful situation to try and up-sell in my opinion! The pool area is extremely narrow with limited seating and gets no sun, I would suggest taking the short shuttle bus to the beach daily for sunbathing and atmosphere. Ultimately this 'resort' needs to be a resort or rental properties in my opinion. I don't think it makes for a good atmosphere for either type of guest to be lumped with the other. This is a business that heavily cares about profit above customer experience and barely disguises that fact. If I was to return to Bang Tao beach I would stay at one of the actual resorts on the beach, it's not worth the small bit of money you save by staying here!