NRS Norling Retreat

The food was excellent

I booked 1king size bed but in the hotel all the rooms come with two beds attached which made the sleep very uncomfortable

Nothing

Most of the reviews are fake here. We had booked for 3nights but was forced to check out after one night due to bad service and facilities. The executive suites are in pathetic condition. Dampness and Marks everywhere in the rooms. Stains in the towel and bedsheets. Cleanliness of the bathroom was disgusting. Stains and dirt everywhere. The room does not match with the photos as well. No hot water in the room. We had to literally scold them to get hot waters. Because the staff used to force us to accept the cold water as hot water. They carried buckets of water which was hot according to them. Though the water was just of normal temperature. And they gave us two small buckets of water for a couple to take bath and get ready. We had wait for 2-3 hrs for this. This ruined our whole plan of the day to visit few places. There was power cut during night. They did not turn on the power back. Even we woke up early in morning to get ready we could not even get fresh as the bathroom was dark. We had to call them and wait for the generator to get started. And our lunch experience was hilarious. We had ordered veg fried rice, plain white rice, chicken kasha and dal fry for two persons.The portions were not even enough for one person. And to make our experience even worse the chicken kasha and dal were very salty like we couldn’t even take one bite. The server confirmed it after testing it and took it back . So to fix it the chef added hot water into it. Turning the chicken kasha into some of his own invented version of chiken curry which was disgusting and without any test. The boiled chicken they had used for making the chicken kasha started showing its true colour. So it was just boiled chicken and water with spices. The dal fry was runnier than the dal students get in government schools as part of free mid day meal. The staff is clueless about everything. Dirts everywhere and lack of basic facilities.

Food - Very good both quantity and quality wise. Location - 12-15 mins walking distance from Mall road. There is also a view point as you walk up for 5 mins which is very peaceful and beautiful. Japanese temple is also nearby. The behaviour of restaurant staff members was also very warm and pleasant.

Executive rooms - No view and is very costly as compared to other hotels/stays nearby. We stayed in Norling and then moved to a nearby stay for a cheaper cost with a nice view in the same area. Hot water for the bath - Geyser is there however 24*7 non stop hot water should be there for the prices that they charge. Hot water was getting over every 2 mins which was a big disadvantage. No room heater - Given how other hill stations include heaters in the package, the same should start happening in Darjeeling too. The cupboard was very small.

nothing

Booked Executive suite like 4 weeks back, but still got the poorest of the poorest room. Room was very small with window which is blocked by mud wall. No ventilation due to which it smelled very bad. Couldn't sleep properly whole night due to this. In addition they charges premium money for such kind of rooms.