Sleepover Studio Apartments Des Moines

It was very clean. Dishes provided but only one coffee cup and one glass. Security was good as well.

The bed was awful.

Location was terrific. Very safe and convenient.

Parking is limited to street availability.

Very nice apartment with nice amenities.

Loved the location and photos of facility online that showed an area where you could gather with group of friends. That's why we chose this location. Area on the roof was very nice and we used it several times to grill, play pool, and sit outside to enjoy nice night weather.

Room description was misleading, sofa bed was actually more like a futon but had creases from the shape of sofa like cushions. Had we known this we would have looked elsewhere as my son didn't find this very comfortable. Sofa bed implies a bed that pulls out of the sofa. Our room smelled horribly, air return filter was filthy and it took 3 days to address after bringing it to their attention because staff is only available M-F from like 8-5 and not if there is a holiday. After the first email about the smell they brought air freshener but that only masked the odor for a bit before it smelled again. After getting filter changed it didn't resolve room smell, entire stay there was a horrible musty odor or like there was a dead rodent in the room somewhere. Other rooms our friends stayed in didn't have awful smell. Just room 217. After the last email asking why it was taking so long, I did ask for a partial refund which was not granted. The room was semi clean as well, it was supposedly non-smoking but there were numerous cigarette burns on the rug as well. Parking was awful and it wasn't clear we would have to park on the street until we checked in. Listing doesn't share that exactly. We had to park very far away at the end of another block most nights.

Rudest business owners I’ve ever encountered. Truly - the disrespect and the way in which I - their PAYING customer - was spoken to and treated…like nothing I’ve experienced before. Rude, disrespectful, entitled (they really treated me like I was beneath them, the dirt they walk on), slow response time to issues their own system caused me… I should be reimbursed for every penny I spent there after the way I was disrespected.