Foxen Holes Cottage

easy access, pretty location, large kitchen diner, good heating

the bats inside the property completely ruined the stay for us. This happened on our penultimate night and resulted in us leaving a day earlier than booked as we had no idea how they got in (we didn't have any windows or doors open) so there was no guarantee it wouldn't happen again. The advice from the host was to leave windows and doors open overnight which obviously left us uncomfortable. I have held off leaving a review in the hopes that the host could provide a good customer service in relation to this event but despite direct contact and contact with booking.com this has not happened (we asked for our final night to be reimbursed due to leaving before we intended to). On the night the bats got in they were flying around the living room and we eventually shut them in the kitchen and then left the backdoor open. I contacted the host immediately, he was not available, he attempted to get someone to help but there was no one available. we considered sleeping in the car but eventually shut ourselves in the bedroom. I have no issues with bats when I am out for a walk, I just didn't want them in the living room of the cottage I paid for. The next day the host was then on site, but made no attempt to check in on us, my husband had to seek him out at another property on the site, the host and the person with him made us feel that this should just be something we would expect and accept. Things go wrong and random things happen, I can appreciate that, but the way you respond is a choice and the response was seriously lacking in good customer service. Edited- in response: Joshua thank you for your response that's actually the first time you have communicated a decision on my request, as all direct comms I had with you, you told me you would let me know and never did. We left the property at 12.41pm I wouldn't describe that as later in the afternoon.

Location was beautiful

The property hadn’t been attended to as much as we think it should have before we arrived, there were no knives available and we eventually found them all in the dishwasher. No brushes or mops for the floor despite it being pet friendly so we were just walking in our own dirt the whole time and it was raining so it became wet! The bed was extremely uncomfortable also.

Brilliant peaceful location

The facilities were second to none together excellent and enjoyable surroundings. We will be revisiting soon

Nothing

Great location just outside saundersfoot. Lovely quiet place to relax and unwind

Was in new decorative order. Great kitchen space and brilliant views over a lake with a bench. Rolling hill views from every window.

Nothing.

This cottage was one of the nicest places we’ve stayed in. It was spotless clean, beautifully furnished throughout and felt like a home away from home. The location was perfect as it was quiet but accessible to Tenby (7 min drive) and the cute little harbour of Saundersfoot which was a refreshing 20 min walk. The hosts were superb with excellent communication and ever so accommodating with our requests. We absolutely loved it here and will definitely return again when visiting the area.