Crater Safari Lodge

The deluxe cottage was private, clean, and very comfortable.

The billing process was horrendous. We had to use a chunk of our vacation time dealing with payment through a third party the hotel used that was incompetent!

Truly one of the best places that we stayed at during our Ugandan tour. Premises are well-kept, with stunning views. Our room was pristine and luxurious. The staff, led by Musa, were incredibly friendly and helpful, and were highly professional.

As much as we loved staying at this lodge, the payment system was a nightmare. Crédit card options were listed on Booking,com, but we were asked for cash, and told that we had to have gmail access (only) to pay by card! Once this was sorted out, we were presented with a bill of approximately 25% more than our contracted Booking.com rate! We were then told that our correct fee had to be "approved" by the Lodge's central billing office - which was basically not available for this consultation! This interrupted every meal that we had, and took a great deal of our limited leisure time in doing the admin and research to prove that we should only be paying our contracted fee, but also providing them with their own Booking.com references to prove that VAT was included, and in any case, did not equal more than 25% if our fee! It was an ongoing hassle when we should have been enjoying our holiday, and as great as this lodge is, I feel that Booking.com should banish them for not upholding contractual terms. A pity, really.

Beautiful location by the crater lake with stunning views. The lodge has a cozy wooden atmosphere, spacious and well-decorated rooms, and excellent food. Since we were the only guests, we received a lot of attention from the staff, who were incredibly friendly, helpful, and welcoming, making the experience even more special.

The Wi-Fi signal was weak except close to the reception area—but this is Uganda, where such situations are quite normal.

Gute Küche

Die Lodge hat die guten Tage hinter sich. Die Amaturen fallen von den Wänden, unter Ecolodge wird hier minimalaufwand mit Maximalpreis verstanden. Das Personal ist zwar nett aber inkompetent. Eine Kartenzahlung oder Hilfe beim Buchen von Aktivitäten war nicht möglich.