VIU Boutique Cabins

The staff rooms cleaned safe location

The view is breathtaking.

Necesitar hot agua para lucharse, el agua era demasiado fria

My stay in El Salvador start off HORRIBLE. First and foremost, I want to acknowledge that the property itself is beautiful, and the views were truly stunning. However, the overall experience was deeply disappointing and not in line with the expectations set by the listing on Expedia. Upon arrival, we were assigned to a cabin that was not the one we paid for. We had booked a superior cabin, but were instead given a cheaper, less equipped one. We brought this to the attention of a staff member named Jorge, who was kind and professional throughout. Unfortunately, he had to escalate the issue to an “administrative team” who then claimed that Expedia had sent the reservation list late effectively shifting the blame rather than taking accountability. After much back and forth, we were eventually moved to the correct cabin. However, this cabin appeared to be under construction or at least not properly maintained. Major issues included: A flooding shower Non-functioning electrical outlets on the lower level Poor or non-existent Wi-Fi and air conditioning (which we understand may be affected by the remote location, but should still be clearly disclosed). While we understand that not everything can be perfect, the combination of being placed in the wrong accommodation, being given inaccurate excuses, and the maintenance issues we faced made the experience feel like a nightmare especially considering we paid for a higher-tier experience.

The cabin was good for the most part. Great location with a beautiful view. The only issue we had was a scorpion in our cabin. We had someone get pinched in the foot and fortunately for us, it was not a sting. We only saw one but were worried about the possibility of more critters hanging around. We understand certain things are out of the property’s control but wanted to mention it as a cautionary note. We stayed in an “A” frame cabin.

Good

VIU has a lovely concept and the person in charge was kind and responsive, which I appreciated. Still, my stay left a lot to be desired. The water heater didn’t work, the TV couldn’t be used because it didn’t have any apps installed, and there were no basic essentials like cooking oil, salt/pepper or drinking water. There was also an issue with ants, and at one point a dog wandered into the cabin (no issue with a per friendly place I just wasn’t expecting it). I was hoping to enjoy the cabin’s terrace, but construction at the cabin beside mine made it hard to relax or feel any sense of privacy. With more attention to detail and maintenance, this could be a really special place. For now, it feels more like a rustic Airbnb than a true boutique hotel.

Some of the most beautiful views to the city, get ready for some exciting adventures up in this area ( don’t drive up there at night very little light and signs for the cabins)

The property was beautiful

Property and the morning view was beautiful. Getting to the location was a little confusing but over all great hotel.