Hotel Real Guanajuato

Location is great, the staff is very helpful, and the view of the city is nice.

The area is quite noisy

Location is great

They don’t have hot water … and it’s noisy because of the bar right outside the hotel. I know it’s not their fault just letting you know. Alsoooo, the plugs don’t work!

Location was perfect, everything you want to see is at walking distance.

The room didn"t have a single window, the lighting was really poor, the sink in the bathroom was really small, even to wash your hands, didn"t have a mirror. You didn"t have even a hook to hang your towel when you take a shower. It wasn't a good experience.

Close to downtown

Property was perfectly located. We walked everywhere with restaurants very close by.

The morning staff who checked us in was very kind. It was the afternoon guy working who ruined the trip for me. I come back to my room after leaving for lunch with my girlfriend when I get a random message from him staying the “ smoke alarm” detected smoke from my room and that he was going to charge me $100 USD. Me and my girlfriend have asthma and do not smoke. The room does not have any sensors so he lied to me and I felt like he just stereotyped me and blamed whatever smell he was talking about on me. Felt very uncomfortable after that message that we ended up leaving a day early and went and booked somewhere else. Very unfortunate situation but be careful I feel like they tried and take money from me for being American.