Solar Residency, Srinagar

Nice & Clean Property, Location is Good , Near to Market Area shops around the Hotel , Staff is well Mannered .

Very neat and clean

N/A

Ok

I really enjoyed my stay at Solar Residency. The newly renovated rooms are comfortable and well-appointed, with excellent Wi-Fi and large TVs. The rest of the team was consistently polite, kind, and very helpful, which made the stay even more pleasant. The start rating for service is no reflection of the rest of the staff; they were all 5 stars. The low score is really ultimately due to one person.

The only downside was an interaction with a member of the front desk team, possibly the manager. When I mentioned I was running a little late and would return shortly to check out, his response, while technically correct, came across quite abrupt and dismissive in tone - I felt insulted by his bad manners. The same message could have been delivered in such a different way, something you would expect from someone working in the hospitality industry. No guests were waiting, so it felt unnecessary and out of step with the otherwise warm service from the rest of the staff. I hope this can be improved, as something as little as has left a distaste in experience. Not sure if I would stay here again because of this experience.

Very Nice Hotel n Location

Some renovations going on

Overall, the experience was disappointing. The staff were rude and unhelpful. The apartment itself was very basic, bathrooms had an unpleasant smell, and the breakfast was average at best. The suite was falsely advertised with a sofa bed in the listing. When we raised this with the duty manager at night, he claimed it was a Booking.com issue and asked us to contact Booking.com instead of resolving it on-site. We explained that even if a sofa bed was unavailable, a basic mattress would have been acceptable, but this was initially denied unless we paid extra. Only after I started recording the interaction did the manager finally agree to provide a mattress. As a paying customer who checked in late and had booked a suite for two nights, the overall treatment was poor and unprofessional. This was not the level of service expected based on the listing or the price paid. Avoid this property.

Clean room, location and staff

Nothing