Jasmine flower hostel

They apologized in the end and offered help, but it was too late.

I had a confirmed reservation at Jasmine Flower Hostel for my elderly father and his travel companions in a separate booking. Less than 12 hours before check-in, the property canceled the booking without any explanation -- only a short message via the Booking.com portal saying, “Sorry we have to cancel your reservation.” I tried calling multiple times, with no answer. When they finally responded hours later, the explanation given was a burst water tank -- something understandable, but the handling of the situation was shockingly unprofessional. Rather than providing immediate alternatives or even a sincere apology, they responded defensively, accused me of being rude, and claimed I contacted them via WhatsApp -- something I never did and kept insisting on that. They even mentioned their “lawyer” would follow up, which was incredibly inappropriate and intimidating. By the time they offered help, I had already spent hours trying to rebook my family elsewhere late at night. This was a stressful and unnecessary ordeal, especially for elderly travelers. I have never been treated this way by a hotel, especially one operating through a major platform like Booking.com. This was not just a logistical failure, but a complete breakdown in customer care and basic decency. I strongly caution others to consider the risk before booking this property.

My room was very clean Everyone was Polite I think it is the best place to stay in Jordan.

Excellent accommodation in Madaba. It is literally 100m from the city center. The rooms are new and very clean. There is even a washing machine if you need to do laundry. If you want to stay somewhere near the airport, this is a good option.

The place was very clean. There was a huge shared kitchen for three rooms - we had booked two of them and the third one was empty, so we had the kitchen for ourselves. Communication with the owner was perfect, she was waiting for us there on time. I appreciated that all rooms had a fridge and the wifi worked well. The location is central, we parked a few meters before the hotel in a parking place next to a mosque and the next morning our car was still there :) We only stayed there for one night, but I wish we had had more time to explore the city. Near the hotel was a street with many restaurants and souvenir shops.

The windows really did not have any view, we could just see another wall.

Everything was perfect! Really nice Owner, perfect location, apartment very spacious and clean, very good kitchen and wasching machine available, really good place for stay!

The place is very beautiful and wonderful, and they are responsible for working with the highest ethics and good behavior. I loved the place very much. It is a new and wonderful idea. The cleanliness is excellent and everything is excellent. I hope to return to them again.

The appartement is very well located and spacious and well organised

Everything was great, it couldn't be better!

The staff is really really Nice, friendly and helpful !

Our bedroom didn’t have curtains so it wasn’t dark enough for us