Beachside Bliss Retreat Umhlanga

Very

Location in umhlanga

Smell wasn't good no view the was ants and crocooch I left but they were nice and refund me the rest days

I had a wonderful stay, the apartment was clean and cozy, I like the fact that the water was hot aswell so I had a good shower most places we book we don’t really get hot water. I had a swim the morning before checkout and that was my favourite part. Definitely coming back Mid December.

Place was in a good condition and freshly cleaned. Host was very helpful and friendly.

My stay was peaceful, apartment cute and neat. As a gym freak I was still able to workout as the premises has a private gym. I didn’t feel as if I was away from home. Host was so friendly and helpful. Very responsive. I would definitely book again.

Nothing

Bed bugs. I addressed this issue with the host and they deny it.I have requested for a refund but because I stayed the entire night I was told no.Bed bugs bit me on my back,I assumed it was mosquitos but I was so tired since we did check in late due to traffic and broken roads caused by the rain and I confirmed with the host if it's okay,she reassured me it was okay to check in late.I kept her updated as we were travelling, we were so exhausted after travelling we ate and went to bed, in the morning i felt sore on my back,no longer itching, now its inflamed and swollen. I took the sheets off,and checked the bed. Attached images below. Bed bugs. Droppings,shells of their bodies, dried blood flakey shells left by them. I was mortified. I was in denial, because you don't expect this from Umhlanga. This is not the kind of bedbugs that develops overnight, it takes a long time. Further to inspection of the bed, cigarette burns. The bed itself looks like it's been through war once you take the bedding off. The frame of the bed is broken, I didn't realise that until we had to get into bed.The door doesn't lock, but the host said she knows about the door. The toilet seems not to be cleaned. From afar the place looks nice in pics, but when you actually use the facilities, it's shockingly different from what I saw on booking.com. I'm most hurt about the bed bugs, we could have endangered our entire family by coming home which we actually had to throw out our clothing we took there to be safe, go to the pharmacy to treat my back, it still so painful. I've never experienced this from booking online, especially in Umhlanga, and especially on a trusted site like booking.com. I've laid a complaint on booking.com, waiting for a response. I've contacted the host but she denied anything, says previous guests didn't complain but I see no reviews from anyone else.