Borneo Sepilok Rainforest Resort

We stayed at this resort for two nights. The staff were extremely kind and helpful — always ready to assist. We also booked the night tour through them, which was very well organised. Our chalet was spacious and beautifully designed, and the surrounding area was lush and full of stunning plants. The overall atmosphere of the resort was peaceful and visually very pleasing. Breakfast was quite basic, but lunch /dinner very tasty. However, for the price we paid, we expected a more comfortable room during the day. Although the air conditioning was working, the design of the chalet caused it to become extremely hot inside during the late morning/day. It was nearly impossible to hot to stay in the room during the daytime, and even in the morning we woke up from the heat. Additionally, the room was not cleaned during our stay, and the towels were not replaced, something we definitely expected given the price range. The pool looked nice at first glance, but the water was so warm that it didn’t feel hygienic at all. I got out almost immediately. We also recommend installing a fan in the bathroom. Without air conditioning, it was unbearably hot to use the toilet or take a shower. One more thing that was quite inconvenient: the resort doesn’t offer a taxi booking service. We had to rely on Grab, but many drivers were unwilling to drive all the way to the resort. This made organising transport somerimes quite difficult. All in all, a mixed experience. The staff, the beautiful chalet, and the lovely natural surroundings were definite highlights — but for the price, some comfort and practical details really need improvement.

Lovely facilities, really clean, friendly and helpful staff

The fresh food was excellent, and so is the staff. All of them were very friendly and more than willing to help. And our guide Kai has a tremendous knowledge of the wildlife. He was more than willing to tell a lot of it, to stop when we saw an animal even when it didn’t fit the schedule. Kai and his boatmen where very enthusiastic and saw over and over again wild animals even before we even thought about it. We did several tours both day and night. And on every tour we were able to see different animals. We have had a great time!

The staff were super friendly, great pool & beautiful looking resort! The fried rice was yummy!

The hot tub had to be filled with the shower which wasn’t ideal, the shower was just a hose inside the bath in hindsight if we knew this was the case we would of opted for a shower room over bath!

Room is dark and what you'd expect from a chalet, it's cute no WiFi in the rooms. No where really to sit outside which was unfortunate. Location to sanctuary/RDC were ideal for us as we walked to both. Food was ok, expensive and lacking, a lot wasn't available. Pool was good, but seating options around it were lacking all of the furniture was broken and only two parasol available

Was charged 100 for a transfer from the airport, when our return journey through grab was 40.. Soo many staff sitting around doing very little, when to me there were many things that could be done. Considering everyone staying were there on nature tours, nothing there was sustainable, no solar panels, powering lights, all of the amenities were from China in plastic (could you not work with locals to produce soap etc).

Lovely place, real sense of being in the jungle, nicely-done rooms, very lovely staff. It’s pretty rustic but perfectly comfortable - we ate out in the evening in a place just 10 mins walk away which was great, but we breakfasted at Sepilok and spent a couple of lovely evenings sitting on our room terrace listening to the jungle. Nice enough pool. One night there was a local ‘family day’ event on which was lovely to be able to watch - lovely atmosphere.

Pretty rustic - see above - perfectly fine for us though, we don’t like 5* cosseting too much. Hot water was in short supply - chilly showers on one of the days we were there. You don’t mind this so much given it’s so warm, but for the money maybe we’d expect hot water. But overall - nothing not to like

The staff were lovely and attentive. The bar is very nice, but it was lacking atmosphere as it was quiet. Chalets were big.

The chalets needed a little work, the curtains were damp damaged and not weather proof.

The staff were fantastic.

Location in the forrest, (you can take a 20min walk to sepilok sun bear and orangutan sanctuary) nice laid back atmosphere, greenery, bungalows nicely located and private, relaxing place

Very old and a bit neglected, terrible breakfast, food in the hotel restaurant also needs improvement or better cook as its rather costly comparing to prices in Sandakan city but unfortunately mostly there is no other option if you want to eat something - or you need to take a taxi to get to the town. And generally the hotel could use some renovation.