Rudgleigh Lodge by Cliftonvalley Apartments

It was a lovely, peaceful environment. It looked a lot bigger in person and provided plenty of space for 3 adults. We would definitely stay here again.

Clean and very ideal location for me

The plumbing might have been causing a sewage smell

Rudgleigh Lodge was perfect for our family of four. It was super clean, very well equipped and like a tardis inside! The beds were really comfy, even the sofa bed. It’s in a quiet area and having a large private parking space outside was one of the reasons we booked as we have a van. Couldn’t fault our stay and would highly recommend! Thank you!

The property itself was very nice and spacious.

I have used booking.com in many occasions and it was the first time I was asked to provide so many personal information before completing a booking. On the day of my arrival a deposit of £250 got held from my account as compensation for any damages, which I found quite high. Although the booking fees, include a cleaning fee, no one attended the property in the 5 days I stayed there and I was advised to take the garbage out myself. The day after I left the property the deposit got released confirming that there were no damages. Two days afterwards my card got blocked while trying to pay a restaurant bill since I had gone over my overdraft. I accessed my account and saw that cliftonvalley apartments had held £500 from my account. I contacted the company querying about this unauthorised and illegal action. I was told that there was a problem with their system and £250 got released. But the remaining £250 continue to be held until today - almost a week after I left the property - regardless of raising this again with them. At this point, I plan to request legal advise and compensation about the unlawful use of my banking details.