Everhome Suites Glendale Sports Entertainment District by Choice Hotels

The hotel is close to the State Farm stadium which was the only reason we stayed here and that was convenient. The accommodations were adequate however the costumer service definitely needs some improvement! Upon check-in an employee was loudly arguing with a pest management person in front of everyone waiting to check-in over a lost key. Then only one person was checking customers in, so there was quite a wait and a long line forming inside a hot and humid lobby. I requested to stay on the same floor as my sister, who was also going to be staying there, and was told a random stranger had already checked in under her name. I don’t know how that’s possible or if they weren’t properly checking IDs but that made her check-in all the more challenging when she arrived. The front desk had to call a manager to resolve the issue, but in the end there was no apology or accountability from the staff and their mistake. We were not able to stay on the same floor, but at least they were able to stay in their booked and already paid for room! Next time I’m in town for a football game I’ll try another hotel!

Great Hotel. Awesome Location! Super Friendly and helpful staff! Real close to State Farm Arena!

We were given a room for handicap people which is fine and I had booked it on accident, but the staff was not willing to work with me on changing rooms which was frustrating. The room also had all the cabinets from the kitchen broken off, and our TV didn’t work at all. We had tried to have staff come and fix the TV for us but it ended up breaking again and we just gave up. They also did not give me my full deposit back so I was out 50 bucks which was super frustrating.

Clean

The room that we had TV was not working at all and the vent in the bathroom was also not functioning. Considering they are only 8 months old.

The front desk guy was so helpful and nice. ....