Madeira Palace Charles

Location is perfect, apartment is beautiful but is in desperate need of maintenance, Used the washing machine and it flooded the apartment, sent a message to agent did not even get a response, looking at the damage in the apartment i think this has happened before and it is not being addressed. Such a pity as the apartment is beautiful but not being maintained properly.

The bedding is not in the greatest shape especially the pillows in the bedroom. Think for the standard of the apartment and where it is situated the bedding should be of better quality. Things that are broken in the apartment don't seem to be repaired and are just left to deteriorate.

Apparemment spacieux, bien exposé avec une belle vue dans une résidence sécurisée et propre. Parking souterrain sécurisé

La propreté du logement est à revoir Les équipements: Abattant WC cassé Brosse des toilettes sale et rouiller Congélateur cassé et givré Pas de porte serviette Seulement deux cuillères à café pour un logement de quatre personnes, deux chaises sur le balcon Pas de protection de matelas Pas de housse de couette pour protéger Le canapé du salon n’est pas un canapé-lit alors que le logement est donné pour quatre personnes Porte de salle de bain, difficile à fermer

A beautiful modern spacious apartment with a fantastic view. Very comfortable beds and great facilities.

Building in total is great with multiple pools and nice facilities.

The appartment had several damages of previous visitors which weren’t repaired before our visit; door door hinge broken, cabimet drawer damaged, curtains damaged, chairs dirty, pillow in relax chair missing, etc. This is not according to high expectation for a 5-stars appartment.

Great location and condominium facilities. Large apartment and balcony. Easy access parking space.

I had difficuties getting in touch with the hosts in advance as their phone number doesn't work and they weren't responding on booking.com. I was getting in touch to conform that payment was by cash as it is weird to pay cash. A few things didn't work in the apartment (one set of electric blinds in the bedroom, two bedside lamps, a flickering switch in a bathroom, not enough mugs, almost unresponsive remote controls for the tv, the toaster tripped the electrics). We mentioned the flickering light as we were being shown around but no one came to fix it. We didn't mention the other things as we could do without.