Park Ascent

The front desk is very helpful. The hotel is very conveniently located. The suites are of a good size and comfortable. The Indian food from the restaurant is nice.

The lift was problematic. The housekeeping can improve. The cafe has to step up its service levels especially since they have only one.

Food was okay.

Very bad experience. Rude staff. The hotel was shabby.

Breakfast was okay.

The hotel claims to be 4 star. It is worse than OYO rooms. It is overly expensive and I wouldn't even pay 10% of the price to stay there. - The hotel was very dirty everywhere. - Wifi was very poor and barely usable. - The staff was very rude. - AC was not working in the room. Had to argue with the staff to change the room 8 hours after initially complaining. Was moved to a very small room with no window. Front desk staff said that no other room was free. When I asked for a reduced room rate, I was told to come later because he could not do anything. - When I went there 4 hours later, there was a different person at the front desk. He refused to agree that the room was smaller. He also said that nobody promised me that there would be a window in the room(!). - When I got angry, he found a different room on the same floor(!) which had working AC, window and was of the original size. When I asked why it was not done earlier, he refused to give me a clear answer. - People were smoking in neighboring rooms and making loud noise all night long. My room had smell of smoke. - One of the rooms I was moved to had only 1 spoon for 2 coffee cups. The spoon was dirty. I asked them to replace the spoon and get me 2 spoons. The staff replied that I would get only 1 spoon because I was giving them 1 spoon back(!). - A guest from a different room came to count the number of hangers in the room. Apparently, the hotel the guest for stealing a hanger from the room(!). - I asked for espresso during breakfast. I was given watered down coffee. When I said it that it wasn't espresso, the staff became adamant that it indeed was. When I refused, he went back and got me an espresso the next time. They could make espresso, but then they would argue and give anything to the guests. - Tea was very bad. - Check-out was extremely slow. They claimed that their server was not working and that I should wait(!). When I started getting annoyed, they agreed to email me the invoice.

clean, friendly staff

N A

amazing staff, 24 hr room service and it was prompt.

na