Duplex Apartment Kvaternik Square

Nothing.

Despite having a confirmed and paid reservation, we were locked out and the property was re-rented to someone else while our booking was still active (second night). Neither the host nor the advertised 24/7 customer support responded when we urgently needed help, leaving us without accommodation and forced to sleep in our car with a child.The apartment was unbearably hot due to floor heating that could not be turned off, and there was visible mold throughout the bathroom, creating a strong unpleasant smell and raising serious hygiene and health concerns, along with poor overall cleanliness

Lokacija.

Čistoća - jedna soba očišćena, druga ne. Smrad iz te sobe po mokraći i ustajalosti, raspremljeni kreveti i ručnik na podu wc-a, mrvice na stolu. Napustili smo objekt odmah jer je s nama bilo malo dijete, alergičar. Ekipa se ispričala, tražila slike te do kraja večeri ništa se nije riješilo. Rezervirali smo novi smještaj. Komunikacija - navodi se parking po cijeni od 7 eura za koji je potrebna rezervacija pa se, tek nakon provedenog plaćanja objekta, dobije obavijest da je cijena ipak 10 eura te na kraju napomena da NIJE moguće uopće kupiti dnevnu kartu,nego satnu. Na upit o tome i traženju rezervacije, odgovor "hvala na povratnoj informaciji" i dalje ništa.

Duplex Apartment Kvaternik Square is located 2 km/30 minutes on foot northeast from the center of Zagreb (Trg Bana Jelacica). We were accommodated in an apartment with 2 double rooms with a kitchenette. Each room had its own private bathroom with shower. We could lock the rooms, but could not lock the kitchen, so anyone could get in there. We had air conditioning available, which we didn't have to use at the beginning of September.

We opened the door with a code and found the keys in the safe. No one answered the phone number. I communicated with the accommodation provider via booking.com. The window in the room was a little harder to open and had a weaker seal.

Our original booking at another property was flooded so they put us up here instead. Great upgrade, very nice place, (not quite finished, but certainly adequate) great location, enjoyed our stay