Utopia Cave Cappadocia

The location and the hotel's appearance is beautiful. The builders have created an amazing labyrinth of rooms with passages that connect the caves to corridors and outdoor balconies. Each time we returned to the hotel it was a wonderful challenge to find our way back to our room. We could also walk down to the closest town and dine at local Turkish restaurants and watch the locals.

Don't know where to start. On arrival, we were advised that we had been upgraded to a Topkapi suite. I booked and paid for a Topkapi suite, so I thought they must have mistaken who we were. A Topkapi suite has two rooms - one with a king bed, a private balcony(see photo with our suitcase showing how small the balcony was), a sitting room and a hot tub. We had to climb up an incredibly steep set of steps to discover that the second room had been setup with another 4 beds, that furniture had been removed from this room and relocated to the king bedroom blocking the access to the wardrobe, that the bathroom had toiletry supplies for 5 people, that the writing desk was jammed pack with supplies for 5 people, that we could not sit on the couch and watch the TV as it had been converted into a bed, I started thinking..... okay this room was setup for a group of 5 and for whatever reason, they had declined the room and taken ours. The caves are designed so that the air funnels upwards, and on our first night the kitchen's exhaust system vented into our room, and the smell was overwhelmingly sickening. From 2am onwards the cooking smells were over powering. We saw tradesman the next day working on the rooftop venting panels, so we suspected that something had broken down. At breakfast the next day, I was amazed at how extensive the buffet was, and took some small pancakes. They were old. I then took a small danish, and it too was old and stale. Over the next few mornings I noted that although the breakfast was extensive, they just kept putting out the same old food. We eat sparingly from the buffet - so it was very disappointing. The hotel accommodates large tour groups, and they all have breakfast at the same time, so you get pushed and jostled as these package tour people frantically eat their breakfast, so that they can all get on the tour bus, to be driven around as many sites as possible in the one day. We tried to raise our concerns, but the staff blanked us.

Tutto

Beautiful location, lovely staff, amazing breakfast

Le personnel, la qualité de service et l’ambiance

I came here with my family and boyfriend and truly had an amazing time. Hikmet and his staff were wonderful, attentive and accommodating to all our needs. They made a delicious cake for my sisters birthday, and set up a very cute romantic bed display with wine for our anniversary.

Alle sehr freundlich und hilfsbereit Alles super gerne weiter zu empfehlen

Le lieu est magnifique, les chambres sont très bien équipées. L’environnement est dépaysant.

Beautiful Property and amazing Staff

Nothing , everything was amazing !