Tendenza Luxury Amazing Apartment

I liked absolutely nothing about this apartment or owner. Apartment was DIRTY and not as described, and the owner berated us when we asked for his help. He canceled the reservation, insulted us, kicked us out in the rain, kept our money, and blocked us without a promised refund. See below for more.

***TENDENZA APARTMENTS RESPONDED - They told me that Isaac is a known scammer and are working to stop him. DO NOT BOOK!!!!*** I don’t usually advise against booking something (especially because I know everyone has different experiences so I take it with a grain of salt), but I really don’t want this nightmare to happen to anyone else. It was THAT bad. First of all, I could tell immediately that the owner was not very professional or friendly, but the service just got worse and worse. The pool was a joke - small, dirty, & crawling with kids. There is no lobby or anyone there to help or answer questions. There is one security guard, and he can’t do anything but let you in or out so if you need help, forget it. The apartment itself was dirty and different from the pictures you see in the listing. No elevators, obvious wear and tear in the apartment, and dirty sheets. We chose the option for 4 people and 4 beds. Twice in the booking I confirmed that there would be 4 beds. When we arrived, we had 3. When I let Isaac know we booked 4, he told me that they were “overbooked and there was nothing he could do”. He didn’t apologize for the inconvenience, offer compensation, or give any solution to this. Instead, he insulted us, calling us ignorant and disrespectful for questioning him and saying we should “learn better Spanish” (I speak 3 languages and Spanish isn’t my first). He canceled the booking and promptly kicked us out with nowhere to go. He never provided a refund and instead kept the money and blocked me. I had to file a dispute with my credit card and report him to booking.com. I would not recommend any property that Isaac or partners own (ANA Y TENDE). He apparently has more places, so I highly encourage checking who the owner is before you pay a single dime. He uses Payclip for payment and the charge comes up for “Ana y Tende”. You can see the attached screenshots to see just what kind of PERSON this owner is.

it was cheap and in a good location

arrived to them fixing the air conditioner. room was not ready at 3 pm. we booked 4 double beds for 4 adults and 4 kids. arrived and was given a king and two doubles. was told what we booked in December was not an option as it’s based on availability so “we could cancel if we weren’t happy as it isn’t a 5 star hotel” . we had small children and not enough beds. one bed was broken and other air conditioner did not work as was leaking. run down /broken furniture and dirty.

real good location and the property was well distributed

the bathroom smelled bad the whole trip and it wasn’t very clean when we arrived, and the host was not very nice