Franschhoek Manor

We arrived to be greeted by a nice but untrained but helpful guy who took our details and we were shown to a dreadful back of the house dark room. We thought for over £300 a night that it was going to be a terrible experience. Because the hotel was empty this guy rang his boss in Thailand and we managed to get a nice room. The gardens and pool area are excellent and the breakfast good and plentiful. The day staff were very nice. All in all a good experience. We gather they are selling the property and so have made cutbacks. Not really worth the money. .

See above

Perfect B&B with very friendly staff, lovely gardens and terrace, great breakfasts and a warm welcome.

Just a couple of things to feed back on which I hope the owners find constructive. I felt the stained carpet in the communal lounge let the beautifully appointed house down. Tea and coffee making arrangements in our room would benefit from a dedicated table and electric sockets. Hair conditioner in the bathroom would have been helpful. Grass around the pool was probably due a cutting.

Breakfast was pleasant

Accommodation. Elderly couple of 80plus placed in room with fire escape access only. No view ,except of the sky. Access to bathroom through kitchen. No personal interaction at all. Felt unwelcome. Tv didn’t work and we were unable to receive any help. Most unsatisfactory.

Absolutely stunning building and gorgeous grounds in a great location.

Beware of first impressions. This is NOT a 5* establishment. It is being allowed to deteriorate. There appears to be no management. Doors are broken, tiles cracked, lawns un mowed, paths uneven. Staff rarely seen other to meet and greet and provide breakfast. Pool towels scarce and unreplenished. No tissues in the empty box in the bathroom. The cleaner said they had none! Ditto hair conditioner, other usual bathroom supplies. Even no soap in the second bathroom. I could go on! My suspicions began when on arrival I noticed that the carpet in the reception area was badly stained.

The location, the staff & the main pool

We felt like we were in a 1990’s time warp. The room was dark dismal and certainly not the ‘delux’ room it was listed as. The TV didn’t work and was held up on the wall with a bit of wood. The fridge was noisy and stuck in the middle of the room and the towel rail was hanging off the wall and there was constant noise from the secrity gate outside. The management were rude & sacastic. When we asked to move to the room which was still being advertised on booking.com (and pay the difference) we were told what did we expect as we had booked the cheapest ‘delux’ room. They refused to move us but did offer to refund us. We felt we had no choice but to stay as we would have had to wait, trusting that the refund would come, and pay again for another hotel - and the staff were lovely. In hindsight this was a mistake. We had been advised that there was a problem with a bees nest by the pool but were reassured that the stings weren’t bad - which was true. When I was stung I fortunately had antihistamines with me which helped. That coupled with the faint but intrusive smell of manure in some parts of the pool area diminished even its key attribute. The second smaller pool wasn’t usuable as it was full of leaves. I had some business emails to send and and as there was no desk in the room, the only other place was the guest lounge - but the incessant loud elevator style music and darkness of the room (presumably so guests didn’t notice the stains on the carpets) made it impossible. I understand from others that this used to be a great hotel under the previous owners and it is such a shame that the current owners seem to have lost interest, or lack the knowledge and/or management skill to make this an enjoyable place to stay. There are so many wonderful other options in Franschhoek, sadly this year we got it wrong.

Peaceful location, beautiful gardens and pool area and the room was big and spacious and comfortable with everything you need for a part self catering stay.

More could have been made of the outdoor space, i.e drinks/ snack service.

This Guesthouse was by far the best accommodation that I have experienced in over 10 trips to South Africa. The accommodation exceeded all my expectations. The staff were excellent, the breakfasts superb and interior, gardens and pool were delightful. I would recommend this to anyone wanting to stay in Franschhoek or the surrounding areas.

I liked everything.

Perfect location! Walking distance from restaurants, shops. Stylish hotel, clean rooms in a wonderful environment. Huge bathroom which I really liked. Our room overlooked the back garden, which provided us privacy. Loved the breakfast and the calm and quite atmosphere during our stay (7 days). Very helpful and kind staff. Thank you so much for making our holiday so special!

everything was just perfect