Residenza Angels @PiazzadelleErbe

The representative was very friendly and charming, check-in was straightforward. The apartment is very well-located and there is plenty of space. The shower was good and there is a large fridge for storage.

The apartment is poorly ventilated and the air does not circulate well - it felt stuffy. We were told there was an air conditioning unit in the kitchen which we could move upstairs to the bedroom, but it was actually a dehumidifier and did not cool the air. There was only one small desk fan in the bedroom and we were told another fan was not available. Our visit was in early September and the weather was hot, but not exceptionally hot. The kitchen was fairly well set up, but there was no sponge or tea towel, so it was difficult to clean up.

The place is well located and the bed and couch are comfortable! The communication with the staff was easy and she responded quickly.

We just had a small inconvenience with the heating system when we arrived. And finding the exact location was a bit tricky. Other than that it was a very pleasant stay.

Lovely property in an excellent location. Very comfortable, homely feel.

Nothing

Only location, nothing else, because we had no heating on cold November nights, it was not normal at all

For 4 days of stay, 3 days we don't have heating. Shower water only for 2 days, 1 day when we tried to take a shower, I stayed inside and froze because at first a little warm water came out, then ice, I rinsed the foam with cold water, there was no heating, really. Then in the morning, the other members wanted to take a shower, but the same thing, no water, no heating, on the last day the plumber came to fix the problem. They told us that this is the first time it happens, but our comfort was spoiled because we paid for conditions. Cleanliness in the spaces below was 0, the living room and the kitchen, only the room was clean. And they didn't even write to us for compensation. We paid every claim they had.