Seaside Serenity Villa

Spacious, nice outdoor space, sunny pool area

The location

DO NOT BOOK THIS PROPERTY Where do I start.. Our group was informed only 4 days before leaving for Portugal that we would all need to pay a €100 deposit per person on arrival. This wasn’t written anywhere so was a complete surprise! This would need to be in cash or by bank transfer. This was extremely annoying as everyone had already budgeted & withdrawn their money by then, and we weren’t willing to do a bank transfer outside of Booking.com. When we arrived, we paid the deposit in cash in a very odd transaction with a shifty looking member of staff!? It all felt a bit strange. The cleaners were also still in the house and left after our arranged check-in time meaning we were waiting outside in the heat. As for the house, its needs some serious attention. Many of the tiles in the pool are missing or coming off causing various members of our group to cut their toes. The downstairs bedrooms have no Aircon only small fans. The downstairs bathroom is not fit for use. You can’t even shower without holding the shower head as it flys off the wall when turned on. The single beds down stairs are uncomfortable and also falling apart, this room also has no windows! The external doors to the other room downstairs don’t lock which felt unsafe. The property is full of damaged or broken furniture (just waiting for you to completely break it!). One chair in the kitchen even had a wooden leg glued back on which is extremely dangerous!! It then came off when I sat on it causing me to hit the table causing a big bruise on my chest. We informed the owner/agent and only got an apology. The pool guy turned up randomly one morning with no warning to clean it. Would have been nice to have been told. This property isn’t fit for 10 adults so shouldn’t be sold as such. The worst part of all of the stay was the paying back of the deposit. I was told I would be refunded within 7 days when we paid the deposit, then told it was 14 days when we checked out.