Moxy Columbia Downtown

Honestly, the hotel themes and layout are nice but the location is really noisy, external as well as internal noise.

I stayed at The Moxy Hotel in Columbia this past weekend, and unfortunately my experience was extremely disappointing. Upon arrival, the front desk staff could not locate my reservation because Booking.com had my first name entered as my last name. Instead of offering guidance or attempting to help resolve the issue, the staff was very nonchalant and simply told me, “I guess you’ll have to call the third party.” I provided my confirmation number multiple times and was still told they could not find the reservation. I then attempted to contact Booking.com myself but was unable to immediately reach an agent. Since I had traveled from out of town and was already at the hotel, I decided to ask about booking directly through them instead. Even after showing the employee my Booking.com confirmation and rate, they would not honor the price and instead tried charging me the hotel’s higher rate. Ironically, after I handed over my ID and card to proceed with booking directly, the employee suddenly stated they were able to locate my original reservation after all. This entire process took about 25–30 minutes with very little assistance or urgency from the front desk staff. To make matters worse, the room key system was apparently not working. No one informed me when the system came back online, so throughout the evening I had to repeatedly go downstairs and ask someone to escort me back into my room. It wasn’t until later that night, after returning from dinner, that a different employee working the evening shift informed me the key card system was working again and reprogrammed my card. The employees working the morning shift on May 23rd were not helpful, lacked communication, and showed very little concern for resolving guest issues. Overall, this was one of the most frustrating hotel check-in experiences I’ve had.

The location was great..

Customer service friendliness wasn't really good...

The hotel is very trendy and up to date. Free drink upon check in. The bed was comfortable. Small room but we had enough room and everything we needed. Loved the sound machine and decor.

Parking was around the corner unless you wanted to pay $35 per day for valet.

Bar

The studio room

The rooftop bar.

The rooms were extremely small but they were well decorated.

So fun and so much to do in one hotel