Black Horse Apartments

Everything was perfect great location we will be back

The space in the apartment. The location was great too for walking around Knaresborough. The apartment was also very well equipped although a lighter duvet would have been good given the hot weather.

The noise which could be heard from outside early in the mornings. Perhaps a handle on the inside of the bathroom doors to pull them shut. The windows were quite dirty.

Very spacious, clean and well equipped. Location couldn't be more central. 24Hr parking less than 10 min walk (It is 24 hr despite what the signs and machine display says) £2,10 for 24hrs (May 25)

Finding TV channels was a bit of a mystery

Very modern loved it so much!

Nothing faulty about this place

We really enjoyed our stay at Black Horse Apartments. The apartment was clean, spacious, and comfortable, and the complimentary chocolates and extras were a lovely touch. We’d happily stay here again when visiting Knaresborough.

Nothing to dislike.

The Xmas tree, the location. Absolutely nothing else cheap and nasty (unbelievable)

The bed was far too low with a large dip in the middle. Bath panel hanging off, bathroom door handle fell off and metal bars covering the full window. No slip mats, no handles to access the bath/shower. Wardrobes and furniture unacceptable. Kitchen micro smallest one in the world. Oven grill tray thick grease smelling. 3 pans nothing to cook with in the oven. No health and safety fire extinguishers. No grab rail on the stairs and landing. Health and safety out the window. When informing the landlady Heidi of our early departure on Xmas day venomous feedback she said “ you only get what you pay for” absolutely appalling I did fall down on the stairs. Health and safety notified.

The location was good and on the initially arrival the apartment looked good.

I paid extra money for early arrival, when we got there this property was freezing. All the heating has been left off. We sat in our coats for hours waiting for it to warm up but it didn’t. I messaged the owner but they was of no help. The heaters would not go above 12 degrees. We had to move some plug in heaters into the bedroom to try and get that warm to get ready for our NYE event. The handle came straight off the bathroom door. The bathroom was also absolutely Baltic with a massive draft coming through a window that had bars on it like a prison. I had to tie a blanket at the widow to try and stop the draft . I had to lay all towels on the floor as it was like ice to strand on it, it was like getting washed outside. We got about 3 inches of hot water in the bath and it went off and it was ice cold. We had to get washed in freezing water. My partner tried to locate the boiler to check it , on opening the cupboard door next to the bed we was horrified to see loads of stinking massive RAT droppings. I continued to message the owner but I got no reply to my messages. I rang 6 hotels to try and move but as it was NYE we had no chance . It was a very noisy location with street noise and alarms going off. I would not stay here again .

Cleanliness, good facilities

The bed had two big dips in the mattress and very uncomfortable, the bathroom was very cold, no milk, or toiletries like shampoo and shower gel.