Villa Grace

Two issues: (1) the room smelt of cigarette smoke - it spoilt the otherwise lovely room, and (2) very impersonal, and had to call to find out how to checkout.

Location

The check-in experience was unfortunately very poor. On arrival, I rang the bell and no one answered at first. When someone eventually came to the vehicle gate, there was no proper greeting, introduction, or explanation of the check-in process. I was let in through the car gate, shown to the room, and asked for my booking confirmation and phone number, but the interaction felt abrupt and unwelcoming. There was very little eye contact or basic courtesy, and I had to ask how access to the property worked because it had not been explained. When I asked how to get in and out of the property, the response felt dismissive rather than helpful. Another staff member later came to assist and was friendlier, but the conversation started as though I had refused to provide my ID, which was not the case. I handed over my ID once asked. The property itself may be fine, but the arrival process was uncomfortable and unnecessarily stressful. For accommodation, especially somewhere with controlled gate access, guests should be welcomed properly and clearly told how check-in, keys, and access work.

Everything

Nothing

The view

Wifi was slow but overall it was An amazing experience. Definitely coming again