Queens Head Apartments Kingsholm inc parking

Great communication, clean and comfortable accommodation

I had to call the host to locate the keys. My apartment had been allocated to someone else and I was moved to an alternate apartment in the same property. I found long hair in the kitchen and long hair in the bed which was unacceptable and prompted me to find another place to stay despite the offer of the host to change the bedding. Too many negatives in the space of 15 mins of my arrival to absorb.

Good location

The bedding provided was stained with blood and lacked proper covers, which was deeply unhygienic and unacceptable. The 'sofa bed' did not function as described—it did not convert properly, and when we attempted to set it up, we found only wooden pallet boards beneath the cushions. We have photographic evidence to support this. When we contacted the landlord to raise these issues, the response was extremely unprofessional. They were rude, aggressive, and repeatedly spoke over me, refusing to allow a proper conversation. When I attempted to explain our concerns about the property, they became defensive and ultimately hung up the phone. We were also unable to call housekeeping after 17:00 to discuss this.

Excellent! The sheer maximum effort to make the stay pleasant,comfortable and practical from every angle…especially the most comfortable high quality bed plus going the extra mile all round without a doubt.

Flawless.

Nothing. Room looks much better in the photos than in reality.

The apartment smelled of mould, there wasn't any bedding provided for the sofa bed, tiny living space with not enough furniture to seat 3 people. Attempts to contact host were met with a voice message saying that he wouldn't be responding to messages. Based on this, we found alternative accommodation. The host has accused us of lying about the lack of bedding provided and will not entertain a refund for the 5 day stay.