The Derwentwater Hotel

It was a beautiful hotel with great garden. The dinner and breakfast was very nice and the staff was very pleasant.

Friendly staff and room fairly comfortable. A great location and lovely garden. This hotel is tired and in need of updating. Breakfast was ok. Some issues with the hot water. Could be cleaner.

Check.in fine £5 to park in hotel car park. Room ok. View of parked canoes as giant tree in front of window. Tv not connected at all, reported to reception but despite assurance that it would be dealt with it still wasnt sorted by the time we left next day. Staff were lovely, great breakfast £10 each. Beautiful grounds.

You cancelled my booking less than 48 hours before arrival because of a water issue. Despite that, I continued to receive emails regarding my stay, asking if I wanted to upgrade my stay, check in experience and now this… I was unable to find alternative accommodation in the Keswick area at such short notice and continuing to receive emails from yourselves (presumably automated and not checked?) were not helpful. I suggest you modify your automated reply system.

Didn't get the room we booked, looking at a wall as a view until my partner sent bespoke an email then we got the room we booked in the first place plus they were no house keeping for the room unless you asked for it . Room needs updated. Dining room not open, had to order off bar menu. Staff painting in sitting area around us while sitting there.and will not be back at this hotel again

The property was very run down, needs complete overhual, dirty, definitely extremely over priced

We booked an over night stay at this hotel for a great price at short notice. Love the location, a picturesque walk into Keswick takes around 25 Minutes. Our room although didn’t have a view was immaculate. The staff were extremely friendly and professional.

Great staff and service, hotel dated, could definitely do with a kettle in the rooms, the location is awesome

The hotel was undergoing some redecoration work during our stay but this did not spoil the experience. The staff are very helpful and made our stay a pleasant one.

Our room was fine but the bathroom had a puddle next to the toilet and as a whole could only be described as grotty. The grouting had black mold on it and where there had been handles in the bath (broken off) there was also black mold. We asked to change rooms but unfortunately there were no other rooms available. Reception did move us the following day to a deluxe apartment which was lovely but we had no idea if was self catering with absolutely nothing provided like soap, tea, coffee and having had a drink at lunchtime couldn't drive anywhere to buy these. Dinner in the hotel on the first evening wasn't great, my burger overcooked and onion rings had disintegrated, wrong puddings came out and when the correct ones did, cold custard and the inside of the puddings were stone cold. The staff were lovely and did everything they could to help but I would never stay here again unless it was completely refurbished. It may be cheap for the area but you get what you pay for.