Courtyard by Marriott Bentonville

Clean

Stepping over the tub

The location was great. Central to our main activities. The staff were great. Would stay here again.

The hotel was great. I wouldn't change anything about that. Our booking experience through the app left a little to be desired. We needed to be able to cancel one night because our plans changed and we were unable to do that through either the hotel or the app. The app, erroneously, said to contact the hotel regarding changes to our stay. The hotel let us know they couldn't touch our reservation since it was made through a third party. Why tell customers to contact the hotel directly if the hotels are powerless to change anything? So frustrating. I spent 2 hours in a mindless loop trying to get a partial refund. We essentially paid double for our stay because neither customer service for Booking.com nor the hotel were able to adjust the dates of our stay. I would much rather book directly through the hotel and pay higher tax than deal with this app any longer.

Lady at the front desk was amazing, beds very comfortable, the first room was not clean and the lady at the front desk. Fixed it immediately. Thank you!

It was comfortable and the staff was helpful.

I didn't understand why the fire alarms were going off at all hours. It was not restful and I didn't know if I was going to be evacuated. I had to keep all my possessions ready to go.

We did not eat breakfast because it was not included as all the motels we have ever stayed at does. The price for breakfast would have been $43 which it totally overpriced. When I got my bill there was an extra charge on it that I have no idea what it is. So now I am having to make phone calls to have it removed from my charge. I will not recommend any of The Marriot at the Courtyard to Any of my friends. I was told they are the only ones that charge for breakfast. The regular Marriott’s do not.

The toilet seat is for a small child. Seniors such as myself and my husband had a hard time getting up from this one. See above comment about breakfast and my other dislikes.