Casa Sgarzarie exclusive apartment

Die Lage war fantastisch, direkt in der Altstadt und der perfekte Ausgangsort um die Stadt zu entdecken. Die Betten als aber auch die Couch sind sehr bequem. Die Wohnung war sauber. Die Schlüsselübergabe war einfach und wir hatten ein tolles Wochenende.

Ligger helt perfekt I Den gamla delen i Verona. Nära till sevärdheter och restaunger. Väldigt mysig lägenhet . Hade gärna stannat här fler nätter .

Amazing location right in the old town and perfect for exploring Verona

Air con only in the lounge meaning the bedrooms were quite hot

Our stay got off to a rough and confusing start. Upon arrival, we followed the check-in instructions: ring the doorbell, go upstairs, and retrieve the keys from the locked box. Straightforward enough—except no one answered the door. After several attempts, we messaged the host and were informed that the doorbell was broken—something she had forgotten to mention. We were then told there should be a key in a lockbox outside the building, but it was empty. At that point, I was surprised they hadn’t made any alternative arrangements for access or informed us ahead of time. With no other options, I started ringing doorbells on every floor until someone finally let us in. We climbed three flights of stairs (no elevator, which we weren’t expecting) to reach the interior lockbox and were finally able to enter the apartment around 2:30 p.m. Unfortunately, a new issue awaited us: the apartment hadn’t been cleaned. We contacted the host again, who explained that the cleaning service had forgotten and would be on their way shortly. This meant we had to leave the apartment for another two hours—quite inconvenient, especially for a stay that was only two nights long. The host offered a €50 discount on a €670 booking in exchange for a 5-star review, which felt inappropriate and unreasonable. When we returned, the apartment had been cleaned, but the sofa bed intended for my son hadn’t been prepared—another small but disappointing oversight. One thing that particularly bothered me was the building’s security. Despite being advertised as an exclusive apartment, we found the building’s entrance door unlocked every time we returned. Even when we closed and locked it ourselves, it would be open again later. For a centrally located property where guests leave valuables behind, that lack of security is troubling. On top of that, the bathrooms were equipped with basic, cruise-style showers—not what you’d expect from a supposedly high-end apartment. And while closing the windows blocked out

Location

Lack of air conditioning in the bedrooms