Bajo Estrellas Hotel Contemporáneo

Beware of rats: A disappointing and distressing stay! Our experience at this hotel was quite dreadful, despite the initial positives. The front desk staff were very nice and accommodating, and the villa’s decorative aesthetics were beautiful, but that was the extend of the positive aspects of our stay. We checked into our villa, left for dinner, and when we returned the room had a very foul sewer smell. We thought it was coming from the drain or the bathroom sink and left the fan on all night and kept the bathroom door shut. We were then woken up in the middle of the night by a sound inside the room and to our horror, we found 3 mice in our room feasting on the snacks. We called the emergency contact numbers but no one picked up at 4am and no one was on the property overnight. I found it concerning that we couldn’t have access to anyone in case of an emergency. We left the room and stayed in our car until the manager finally picked up his phone at 7am. Unfortunately, his inability to handle the situation properly left us disappointed. We had no choice but to check out and find alternative accommodation during a holiday weekend when most properties were fully booked. This is a fairly new property and it was disappointing that it already had so many cracks and gaps for rats to get in, hide, and even die unnoticed by the cleaning crew. The initial foul smell was actually from a dead rat somewhere in the room. And I got some footage of our uninvited guests. Overall, the experience was distressing and unacceptable, spoiled by serious rodent problem and inadequate emergency response.

Quiet, peaceful awesome weather (July). Keep the lights off on the mirror room.

The awesome service and the room was great to disconnect the routine

One of the BEST VIEWS of all Guadalupe Valley and soroundings, excellent room, very well and innovative design, very comfortable.

Its clean and comfortable.

The road

Excelente hotel, los cuartos grandes y limpios y todo el personal súper amable.