Regenta Inn Bannerghatta Bangalore

Location

Staff behaviour

Nothing!!!

Staff at front counter was extreme rude. He doesn't even know how to talk with customers.Basic facilities like water in bathroom was not coming when I called the manager he said it will come in 15 minutes and that 15 minutes extended to 1 hr 30 minutes by saying 15 minutes more every time I called.They should not lie to their customers, should tell straightforwardly the truth and must have some backup plan as they are running a hotel.

Location, Breakfast

Too small a room to accommodate 3 adults. Hotel shouldn't have taken the booking for 3 people.

Location

Service

None

A lot of issues with the property From location to staff everything was a disaster First when we arrived to location, the staff highlighted us that there was no electricity but the back up was functioning which will further assist the AC. Later when we were waiting for our room, we saw a customer who came running highlighting how he was stuck in lift for 45 minutes and no staff member was their for his rescue, Yikes! Talk about hospitality! After 40 (3:40 pm)minutes of waiting, we got our rooms where the AC was on but had no cooling, we went to front desk and told about our query and they said it should be working soon. We went back to our room and for good 30-40 minutes the lights kept fluctuating (8 times, trust me I counted it), we got super angry we kept going back and forth to desk (and let me remind you there was no electricity & lift was not working + we were provided rooms on 2nd floor, talk about cardio)we asked front desk as to why we were put in situation, it was extremely hot and rooms were like sauna and they had the standard answer that it will come back. There was no point of staying at hotel, we went to mall to dine in for lunch and came back after 2-3 hours later, we talked to desk before entering our room that if electricity was working, they told us it was working. And what a disappointing situation, 15 minutes entering the room, the electricity went out....it was the peek of the situation, we called the front asking as to why we were put in this situation and asked for a refund and told them we gave a full price yet the service were horrible. And we got the best reply, the reception cut out call, just straight up hanged up my call! This was the moment I was done with the hotel! I went to front desk and asked for an explanation for such an act and they had one of the most unprofessional reply " he is new, we are sorry, please stay in your room" my boyfriend had to jump in because it was close to 8 PM.