Tokachigawa Moor Onsen Seijyakubow

I liked everything from the moment we arrived. The staff was really attentive and the facilities were wonderful. Clean, beautiful, serene and calm.

From the shuttle pickup at Obihiro station to drop off, Seijyakubow far exceeded any expectations I had for onsen/ryokans. Our greeter was Ms. K. Shoji. She provided a thorough explanation of the property & use of the facilities. She exuded a cheerful warmth that made us feel welcomed. The furo just outside of the room was private yet in view of a snowy courtyard. The kaiseki dinner & breakfast were traditional & well customized to our party esp for me w/shellfish allergies. After dinner, the onsen provided a free shuttle to an illumination site, which was quite dramatic. From the attention to detail, service & hospitality, Tokahigawa Moor Onsen Seijyakubow was a memorable experience.

The sign on the shuttle van could be in bigger font. The snow blocked the view to the side of the vehicle.

excellent, enough said.

nothing.

Very comfortable private outdoor onsen, the room is new and clean, friendly staff

Small hotel in a quiet area but good for a 1-night relaxing stay.

Food in general was okay, standard at most from a higher classed establishment. However lack of English speaking staff made communication very difficult.

Website communications regarding the closure of the Teppanyaki restaurant on certain days would have been important information for guests who love teppanyaki. However I was dining on the day they were open but staff claimed that the Chef was too busy to cook for us, even though we explained that we were happy not to dine at the teppanyaki counter. But try as you might, hotel could have gone the extra mile.

This is our second visit to this hotel, because of the enthusiastic service quality of the staff is very good, the facilities, design in the room are very modern and nice, we loved the hotel spring bath in the room, teppanyaki are super delicious; the hotel upgraded our room due to this is our second visit, the hotel is also pre arranged a birthday celebration cake for us, we will definitely to stay in this hotel again for our next visit.

Food was superb, room was superb, onsen in the garden was even better. Staff were extremely attentive. The massage organzied for us was the best we ever experienced in Japan.

The common area in the hotel has no facilities. No scenic spots in the area other than a single ecological garden, which was huge.

Excellent service from the hotel staff, especially the very friendly and thoughtful service from the hotel staff Kyoko at the check in upon arrival at the hotel.