Positano Boutique Hotel

Cleanliness. Spacious. Beautiful rooms. Friendly and helpful staff

We booked the Executive room. On arrival, we got keys, room looked clean. Rugs could’ve been washed. Lights in the room were not working properly. We were told to leave them on and that they’d eventually stop. They promised to get it sorted the next day. But we insisted it be sorted that day. One would expect that there would have been an inspection prior to guest arrival. We got back later in the evening. Lights were sorted but we were unsettled about the fact that the room was left unlocked. We found our room unlocked on several occasions which was a safety concern for us. The most disappointing thing was that there seemed to be an electrical current running thought the shower. We would feel on the shower faucet when showering and would get worse as we continued to shower. This poses a serious health issue. Unfortunately we would leave early in the morning and be back late in the evening so the likelihood of this being attended was slim.

I am extremely disappointed with how my booking was handled. I secured my reservation about a week in advance and confirmed it again on the day, only to later be told that the hotel had been overbooked. What made the situation even worse was that when we arrived after traveling a very long distance, we requested an early check-in so we could refresh before attending an important event. The manager refused and told us to come back later. When we returned as instructed, we were then informed that the hotel was overbooked and that our room had been given to someone else. This was incredibly frustrating, inconvenient, and unacceptable—especially considering that our booking had been confirmed. Better communication, professionalism, and proper booking management were expected. Unfortunately, this experience caused unnecessary stress and disappointment.

The rude manager LERATO MAKOMBE MBAMBO. I don't think I will ever use bookings.com and will advise all my friends and family not to use it if this place is kept running.

It was so clean and neat Stuff was very nice Location was clear

Nothing

the location is a bit far from central town, makes it a bit difficult to get food

there was a lot of noise from 02h00 - 05h30 by other guests and there was no one to quiet them down. i went as far as leaving my room to find someone who would help, there was no luck.