Gatwick Birchwood Lodge

Said on website shuttle bus available but hotel said there wasn't one, cost us £20 each way in a taxi. Websire stated 12pm check in, got there at 1pm no one there. Room was very basic, no lighshade, couldn't get tv to work. Our room door was uneven & didn't feel safe. When we left at 0545 front doir was wide open. Staff didn't speak much English. Was not impressed

Dilapidated run down and difficult to manage if you don't have good phone service as there is no reception desk for.this property

WORST LODGE AROUND GATWICK. Don’t even think about booking this property of unsafe rooms. This property is the worst ever. From having abandoned cars parked within the property to having a degrading wall not to mention stinking toilet, to transparent curtains and having a receptionist that came down with shorts like it’s his home. We were first offered a room that wasn’t even cleaned, later switched to another one which look clean but was far worse than the earlier. The pillows and bedsheets were so dirty they were itching us. The toilet is an eyesore, W/C water not running, to the fact that after brushing, the waste goes into the toilet bowl. THAT’S ONE OF THE WORST NIGHTMARE one can ever imagined The bath shower??? So tiny it couldn’t fit a man of medium built size like me, I had to leave the door opened. The bed room was smelly, choking and totally unsafe. Also, the property is lying about the uploaded pictures, you need to see the assumed white towels and bedsheets to the pillow cases they are using. Not so good at all. They definitely need to be sanctioned because that place isn’t a safe habitat. Also if you have a box to check in, be prepared to carry your box as they have those sharp stones laid outside that presents normal walking steps without you walking like a zombie. I only wish I can write more but this is definitely the worst lodge around Gatwick, don’t book if you’re traveling, you will have nightmares ahead of your trip and you don’t want that at all

WARNING!!! This is not a review. It is a warning. This place is not a hotel. When you get there, you will note the "we are a virtual hotel" sign, with numbers to call. You call the number and a guy in underwear will come and let you in, and show you to a door that is your room. You will note there is A light bulb hanging from a wire in the ceiling, and another door from another room, but the bed is pushed up against that door so no one can get in. The bath is not in your room, but you will be told it is "yours" even though it is (1) available to all, (2) has used towels on the floor, and (3) has no lock. Doesn't matter, it's filthy, and someone has recently used the toilet. No way would we have been able to sleep. It was creepy, filthy, NOT what was advertised, and ick on ALL LEVELS. We left. We tried calling the numbers on the door, but they wouldn't answer. We called Hotels.com, and they refused to help. This is just a scam. It is NOT a hotel. It is, at best, an old boarding house, and they are calling it a "hotel," until they get shut down. IF YOU DIE HERE, that's on you. (Also, I tried to add the photos, but Hotels.com won't let them post. I'll add pics to the other reviews I post on Google, etc.)

Clean