Sheraton Heathrow Hotel

Check-in & Out

Property Notes

• Our Full English breakfast is served in the Cast Iron Bar & Grill located on the ground floor, Full English Breakfast is included in the Club Room reservations. • The hotel Pet Policy allows maximum of 1 pet in our dedicated rooms for an additional £25 cleaning fee. We do not allow pets allowed in Suites. • The Hotel Hoppa Bus service operates between Terminals 2, 3 and 5 at the hotel. Tickets can be purchased from bus driver or the self-service machines from inside the terminal buildings. The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. • Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. • If you are booking on behalf of someone else, you must contact the hotel directly, using the contact details on your booking confirmation, to arrange for third-party billing.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.