Happy Family Apartments Incantesimo

City, Genua, not the apartment

I am writing this review in the hope that the real owner of the apartment will find out how their property is being managed, and also so potential guests know exactly what standard to expect. Communication with the management company is frustrating. They only contact you in situations where every sentence ends with: "if not, an extra fee will be charged". It starts with an extremely long and intrusive online check-in – entering all addresses, ID numbers, uploading ID photos, and even a selfie. For my group of 6 people, this took almost an hour. Then, despite providing all that information, you are asked for the same details again, such as your arrival time. I was asked for our arrival time three separate times, supposedly “to help us get into the apartment.” That was not true. It became almost clear that the company uses this information to sell extra hours in the apartment to previous guests for €30 total if they check out by 12:00 instead of the standard time. How do I know? Because when I said we would arrive at 22:30, they did not care how we were traveling, how we would get there, or if we needed directions – only the time. And this was a self check-in, so no one was actually waiting for us. Despite the mandatory online self check-in, within 24 hours we were told we had to go to their office in person and show all ID documents again. Only after my firm intervention was I exempted from doing this. The apartment has a dishwasher, but don’t count on using it – there is exactly one dishwasher tablet provided. There is also a washing machine, but again – you’ll need to bring your own laundry capsules. For six people staying five days, we were given only two rolls of toilet paper. From the very start, you’re forced to go shopping just to cover basic needs. If you don’t take the trash out – extra fee. If you don’t close the fridge door completely – extra fee. If you leave the apartment messy – extra fee. If you leave it “disorganized” – extra fee.

Very nice property, clean, good location.

Only one thing was a problem that conditioner was not working so was really hot

Comfortable clean apartment close to everything.

Collecting keys was a bit tricky as office is in a gated building so we had to wait for someone to pick up the phone and come and let us in. Took a couple of phone calls and several text messages to coordinate.

Great location and easy check-in. There was a small and lively square next to the apartment. Even though it was an old building, the apartment was very modern. The hosts were always fast to answer our messages.

The shower drain didn't work perfectly. There was a lot of scaffolding in front of our windows. We had to take out our garbage (no big deal but slightly inconvenient).

Very easy to get the keys and enter the apartment. Centrally located with easy walk from Taxi dropoff. Delicious food nearby in the square, visible from apartment windows. Small set of stairs to climb for access. Tons nearby to visit. Very clean, enough pillows, blankets and towels. Shower runs hot, but not very long (no big deal). Great value for money if you are staying with a family. Large accomodations and responsive host with informative instructions. Enough kitchen items for cooking and large fridge. Wonderful stay - highly recommend!!

Have to take out your own garbage with a key, which is a bit of a pain but only a 2 minute walk.