MARIYALAYAM MUNROE ISLAND RESIDENCY

Location

Hôtel calme et confortable. Idéal pour faire le tour de Munroe.

RAS

The manager Lazres- the owner, truly amazing – kind, attentive, and went above and beyond to make our stay comfortable. He personally arranged transportation for us and even took us early in the morning on a beautiful sunrise boat ride in his own car. His warm hospitality and genuine care made a big difference. The surroundings were calm and full of nature, which added to the experience.

It was quite noisy at night, and the hotel is far from the city center, so you need to arrange transportation to get around. The overall cleanliness of the hotel was disappointing, including the public restrooms. The air conditioning in the lobby and hallways didn’t work, and it was extremely hot throughout the hotel.The food was disappointing – we tried many dishes, but the flavors didn’t live up to the great local ingredients. Breakfast was very limited, and we often felt hungry after the meal.

The colonial grandeur of the facade and we were pleasantly surprised that the rooms were spacious and looked like they had been refurbished. The bed was also comfortable.

Sadly it seems that this establishment is being run by staff that have both a lack of any hospitality training and no respect. It seemed like it was being run by children. There was no mature adult present and even when we asked to speak with the manager we were told they were on extended sick leave. The hotel cleanliness also reflected the lack of care and the obvious lack of management. Our experiences within the first hour was enough to make us want to leave and if it had not been so late we would have done so.

Good location and cosy rooms.

All basic facilities were available.

Refined cleaning ( wiping handles / touching parts / toilet pans) oh bath room equipments need closer supervision of house keeping. Room delivery of news paper facility was not available.

Peaceful location

Inadequate staff at restaurant and delayed service . One of the toilets were smelly and couldn't rectify in time.