SWAHILI BEACH APARTMENTS

Proximity to the beach and the staff

The water at the bathroom was a bit smelly though it was sorted after raising it.

The location was good the staff (the gate men an the receptionist) were very good and helpful. Very polite n responded to us very fast n politely.

The cleaning wasnt done for the four days that we stayed there, our beddings and towels were never changed during our stay. That was too bad.

Booked and paid through expedia, made 9 calls to the host without a response while waiting outside the apartments..An hour later, the host called me to say the apartment was double booked...Taken me a few days for my money to be returned. Expedia should ban such hosts that are fraudulent ...This is typical behaviour of hosts in Mombasa who are ruining the tourism industry in the area..

I loved the decor in the apartment. The bedrooms were spacious and very comfortable. It felt like I was in a hotel room. We slept soundly. The rooms are soundproof which was awesome. The staff were very helpful and amazing to us. The apartment was in close proximity to the places we wanted to visit such as cultura Mombasa, Bliss resort to name a few.....

The cleaning of the entire place needs to be improved. Otherwise nothing too alarming.

Our stay at the Swahili Beach Apartments was lovely. The staff were very kind and receptive to our requests, however, there are a few things that we’re missing in the unit. 1. Water was said to be provided, and on the first day it was, however on the second day we were told that water was only provided for the first day. After a bit of back-and-forth, the staff agreed to bring more water for that day as well. After that, we purchased our own water. 2. Air-conditioning was said to be within the apartment, and within the bedrooms it was. However, in the main living areas of the apartment, there was no air-conditioning, just a small fan. when we had brought this up to the reception and requested a secondary fan for proper airflow they agreed and brought one to us promptly. 3. Housekeeping was very good and came every day to make up our rooms. After our first evening in the unit, we left for the day and came back to a clean apartment with very few towels. Following this day every day that we returned, we returned to less towels. Although we had never asked for our towels to be taken after each use, we appreciate the sentiment, but it would be nice if they would be replaced and not just taken. 4. Toiletries were set to be provided, and though there was hand soap there was no body wash no shampoo and no conditioner. Instead, we were left with hand soap as a dual purpose cleaner for all of our cleaning needs. I agree that this is economically sound, but not very functional.

The proximity to the beach was amazing. The beach view from the apartment was beautiful. Loved it all. Delina was also good support.

Nil